Terms Conditions and Privacy
PLEASE READ THE TERMS & CONDITIONS BEFORE ORDERING - IT WILL BE ASSUMED THAT BUYERS ACCEPT THE TERMS WHEN AN ORDER IS PLACED.
POSTAGE AND PACKAGING
All garments/items are packed as carefully as possible to try and ensure they are not damaged in transit. If an item should arrive in imperfect condition please let us know and email photographs to us at firstname.lastname@example.org showing the packaging and damage clearly - this will help us enormously with any claims we need to make.
All packages are sent by signed for service whether they are International or in the UK- once your parcel has been posted you will be emailed with the date and tracking code information. The exception is PO Box addresses which generally cannot accept signed for mail. Parcels are shipped to PO Boxes at the buyers risk.
Most UK packages should reach their destination within 4 to 7 days, International packages should take between 5 and 10 days but can be held up in Customs offices. Some items are made to order and may take a little longer - this information should be included in the items description on the site. If an item is going to take longer than planned, the buyer will be advised by email.
If you will need your item sooner than the times given above please advise and we will endeavour to help.
If your parcel has not arrived within the relevant timescales, please let us know and we will try and track it - sometimes we may need your help in this process!
All new items on this website can be exchanged for an alternative item or a store credit provided they are returned promptly (within 10 days of receipt) in same unworn condition as they were posted, with all tags intact. All returns must be agreed to prior to sending - email and text are recommended for this purpose. The returned goods should be shipped within 5 days of the refund being agreed. Buyer is responsible for the cost of return shipping, however there are some payment methods that offer help with this. In the event of an item being returned without agreement a credit note will automatically be issued.
Any sticky tape in bloomers, shorts and playsuits must also still be in place for hygiene reasons or the return will not be accepted. This applies to buyers worldwide. Buyers will automatically receive a store credit for returns where they have not requested an exchange item.
Where a refund is agreed upon, it will take us up to 14 working days to process from the date we receive a returned item. Credit card payments can then take a little longer to show in the buyers account. Refunds will be made via the original payment method.
Where an item has been purchased with free postage/shipping, the cost of postage and packaging will be deducted in the event of a refund. Also many shipping/postage costs are subsidised by us and we’re payment was made for shipping, the actual cost will be deducted from a refund and not the amount paid.
This does not affect buyers statutory rights.
Exceptions - Custom made and altered garments made to measurements provided by the customer and made to their specifications and wishes. Also vintage items. Due to the individual nature of these orders returns cannot be accepted. Still please contact me, as an alteration may be possible or in some circumstances I may be able to refund payment and resell the garment - this is at my discretion and not an automatic right
When a parcel is returned to me with notification from the Shipping Agent that it has not been collected by the buyer, a service charge of £10 plus the required postal costs for re-posting must be paid before the parcel will be reposted.
For overseas returns, outside of the EU we may be charged Customs and Excise fees (typically 20% of the goods and shipping values) unless the parcel is clearly marked, in large letters 'RETURNED GOODS' This is VERY IMPORTANT as should we be liable for such fees the cost will be passed back to the customer sadly.
Online payments can currently only be accepted via PayPal and by credit/ debit or gift card purchased from my store..
The entire content included in this website including but not limited to text, graphics or code is copyrighter as a collective work under UK and other copyright laws and is the property of Di Brooks of OuterLimitz. Copyright 2014 Di Brooks of OuterLimitz all rights reserved. Be aware many of our designs are now protected and we will take action as advised.
All trademarks, service marks and trade names of Di Brooks of OuterLimitz used in the site are trademarks or registered trademarks of Di Brooks of OuterLimitz
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We may also need to share some details should we need to file a claim for a missing parcel. We will never disclose more information than is required for the specific objective. We protect our own privacy rigorously, and will do the same with yours.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from wheren
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Di Brooks at firstname.lastname@example.org
The information on this page does not affect or alter your legal statutory rights. If you have any questions please do ask!